Privacy Policy
Effective Date: August 11, 2026
New Level Music (“New Level Music,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, protect, and disclose information when you visit our website, contact us, purchase our services, submit information for a music project, or otherwise communicate with New Level Music.
Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- Name
- Email address
- Mobile or telephone number
- Company, gym, school, team, or organization name
- Billing and transaction information
- Information related to your music project or order
- Files, forms, instructions, and other materials you submit to us
- Communications you send to our customer support or production teams
We may also automatically collect certain technical information when you visit our website, such as browser type, device information, IP address, and website usage information.
How We Use Your Information
New Level Music may use the information we collect to:
- Provide and manage our products and services
- Process and fulfill customer orders
- Communicate with customers regarding their music projects
- Request information or materials needed to complete a project
- Provide order and project status updates
- Respond to customer service inquiries
- Send transactional and service-related communications
- Maintain and improve our website and services
- Process payments and maintain business records
- Protect against fraud, misuse, or unauthorized activity
- Comply with applicable legal and regulatory requirements
SMS Communications
New Level Music may send SMS text messages to customers who have provided their mobile phone number and consented to receive SMS communications from us.
SMS messages may include customer support communications, reminders to submit information or materials required for a music project, order or project status updates, questions or clarifications regarding a customer’s project, and other service-related communications.
Message frequency may vary. Message and data rates may apply.
You may opt out of receiving SMS messages at any time by replying STOP to a message from New Level Music. You may reply HELP for assistance.
Consent to receive SMS messages is not a condition of purchasing goods or services.
Mobile Information and SMS Consent
New Level Music does not share, sell, or rent customer mobile phone numbers with third parties or affiliates for marketing or promotional purposes.
SMS opt-in data and consent will not be shared, sold, rented, or transferred to third parties or affiliates for marketing, promotional, or lead-generation purposes.
Consent provided to New Level Music to receive SMS communications applies only to communications from New Level Music and will not be transferred to another organization.
How We May Share Information
New Level Music may use trusted service providers to perform services necessary to operate our business, such as payment processing, website hosting, technology services, customer management, and other operational functions.
These providers may only access information as necessary to perform services on our behalf and are not authorized to use customers’ personal information for their own marketing purposes.
Mobile phone numbers and SMS opt-in information or consent will not be shared with third parties or affiliates for marketing or promotional purposes.
We may also disclose information when required by law, legal process, court order, or governmental request, or when reasonably necessary to protect New Level Music, our customers, or others.
Cookies and Website Technologies
Our website may use cookies and similar technologies to operate the website, understand website usage, improve functionality, and analyze performance.
Your browser may allow you to control or disable certain cookies through its settings.
Data Security
We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
Data Retention
We retain personal information for as long as reasonably necessary to provide our services, maintain appropriate business and transaction records, resolve disputes, comply with legal obligations, and enforce our agreements.
Your Choices
You may contact New Level Music to request that we update or correct certain personal information we maintain about you.
You may opt out of SMS communications at any time by replying STOP.
You may also unsubscribe from applicable marketing email communications by using the unsubscribe instructions included in those communications.
Children’s Privacy
Our website and services are not intended to knowingly collect personal information directly from children under 13 without appropriate parental or legal guardian consent. If we become aware that personal information has been collected from a child in a manner inconsistent with applicable law, we will take reasonable steps to address the information appropriately.
Changes to This Privacy Policy
New Level Music may update this Privacy Policy periodically to reflect changes in our business practices, services, or legal requirements.
When changes are made, the updated Privacy Policy will be posted on our website with a revised effective date.
Contact Us
If you have questions about this Privacy Policy, our privacy practices, or SMS communications, please contact:
New Level Music
Website: www.newlevelmusic.com
Email: info@newlevelmusic.com
Phone: 470-600-9701